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F&I Training & Sales Training that's Complete and Comprehensive
Kelly HOT TIP of the Quarter:
Second Quarter 08
Tax season is almost behind us and the refund checks should be in the post boxes. What are the customers going to be doing with the windfall of tax returns? Perhaps one- expenditure could be to purchase a service agreement on the new vehicle that was purchased within the past year.
How are you marketing for those lost policies? Are you utilizing the Internet with e-mailing the customers, providing them perhaps an Internet coupon? What steps are you taking to make this an easy purchase? Do you have for example a zero interest payment plan, or perhaps the GE mile marker credit card?
Place a quick telephone call to your customer advising them that they will be receiving an important e-mail from the dealership with in the next few days, be sure to open it up and review it. After the e-mail has been sent give it a few days then telephone the customer to offer to answer any questions about the customizing of the perfect plan that meets the customer’s driving needs.
The key to additional sales is to:
1) Telephone announcing the future e-mail
2) Send the short focused e-mail with an internet coupon
3) Telephone the customer to provide additional information
This is the perfect time to follow-up on lost sales.
Get on the Informational Express
Would you like to be on the Kelly Enterprises information highway and receive facsimiles on upcoming seminars and promotional materials so you can take full advantage of the various training and consulting programs and services offered by Kelly Enterprises?
If so, download, complete, and fax back to us the Fax Permission Form so you can be informed and in the know!
Catch Jan Kelly.... Educating and Motivating:
• A Day’s Worth of Compliance
The media spotlight is on F&I. The focal point is compliance. Do you know where you stand? Register to participate in this comprehensive compliance review session of F&I processes and associated federal regulations:
√ Regulation B - Equal Credit Opportunity Act (ECOA)
√ Regulation M – Leasing
√ Regulation Z - Truth in Lending (negative equity & disclosures)
√ Fair Credit Reporting Act (FCRA)
√ Fair Credit Billing Act (FCBA)
√ Gramm-Leach Bliley (GLB) Act - Safeguards Rule / Privacy Statements
√ OFAC List
√ Patriot Act
Dates and Locations of this One Day Event:
May 22, 2008: Atlanta, GA
May 28, 2008: Nashville, TN
May 29, 2008: Dallas, TX
July 02, 2008: Portland, OR
Participants will receive the information they need in order to fully disclose terms and conditions involved in the dealership’s financial transactions with consumers and comply with rules for handling and safeguarding consumer’s financial information. Your registration fee includes lunch and an AFIP Compliance Kit (valued at $495.00), 1 per rooftop.
Call 800-336-4275 for the registration information.
• Public 2-Day Compliance and Presentation focused
(F&I) Seminar in:
Albany, New York, June 12-13, 2008
Call 800-336-4275 for seminar info. or to register. Click on the
training calendar to view our two-day Advanced F&I Seminars.
• Public 4-Day (A to Z) Financial Center Career Development
(F&I) Seminar in:
Santa Ana, CA, July 8-11, 2008
Call 800-336-4275 for seminar info. or to register. Click on the
training calendar to view our four-day "A to Z" F&I Seminars.
• 
Pennsylvania RV & Camping Association Education Day!
Tune up your F&I Production!
October 28, 2008
Topic areas:
Presenting more than service contracts and financing
Package Presentation
Effective use of a Menu
Turning objections into sales
How to make more deals in the sub-prime market
Cash conversions in fewer than 2 minutes using a HP12C
Participants will need to attend with their own HP12C calculator
Contact Heather Sheerer or Megan McClain at (717) 303-0295
to reserve your spot!
The session is open to PRVCA Members and non-members!
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