Did You Meet the May Date?
July 1, 2004

Did You Meet the May Date? Q. What is the compliance date for the Safeguards [...]

An “I” for Industry Education
July 1, 2004

An “I” for Industry Education Industry education is generally viewed as an expense and precious [...]

Protecting your Customer from Collateral Damage
July 1, 2004

Protecting your Customer from Collateral Damage The recent assault on F&I practices has overlooked an [...]

Kelly’s Korner-insurance license for F&I?
July 1, 2004

Kelly’s Korner-insurance license for F&I? Q. Why do F&I personnel need to have an insurance [...]

F&I In The Line of Fire – Can You Take The Heat?
June 1, 2004

F&I In The Line of Fire – Can You Take The Heat? F&I is a [...]

Interview – Secrets To Successful Financing
June 1, 2004

Interview – Secrets To Successful Financing Though we may have used the age-old technique of [...]

The Selling Cycle – Part XII World Class Delivery
June 1, 2004

The Selling Cycle – Part XII World Class Delivery The big day has arrived for [...]

12 Steps to F&I Succe$$ – Step V Negotiation
June 1, 2004

12 Steps to F&I Succe$$ – Step V Negotiation Mastering the art of negotiation includes [...]

Taking the Pressure Out of F&I
June 1, 2004

Taking the Pressure Out of F&I How’s your CSI rating in F&I? If customers are [...]

Kelly’s Korner – The value of Tracking Performance
May 1, 2004

Kelly’s Korner – The value of Tracking Performance Q. On the advice of legal counsel, [...]