Passing the Buck: Pay Plan Pitfalls The fastest way to create unhappy employees is to [...]
What Should a Typical Day in F&I Include? Q. What should a typical day in [...]
Lots of Product Training, No Performance Q. I want to get the F&I department off [...]
Making Your Web Site Work Technology has made shopping online a new national pastime. The [...]
Special Finance in the Mainstream Where have all the middle-of-the-road credit applicants gone? Once upon [...]
F&I Q&A with Jan Kelly Q. What is the most cost-effective source of loan documents? [...]
Internet Quote Requests Q. What is the best way to follow up on Internet quote [...]
Kelly’s Korner: The Car Dealer’s Secret Q. Did you see the ABC show 20/20 on [...]
Kelly’s Korner: Customer’s View of Satisfied Q. What is customer satisfaction from a customer’s point [...]
Kelly’s Korner: Length of F&I Presentation Question: How long should a presentation take in the [...]
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