F&I 20 Group Offers Insights from Lenders
October 1, 2002

F&I 20 Group Offers Insights from Lenders Daring to share information is what we do. [...]

Svc. Agreements – High Profit, Low Aggravation
October 1, 2002

Svc. Agreements – High Profit, Low Aggravation Most dealers want to know how to sell [...]

Addressing the Customer’s Inquiry about Rate
October 1, 2002

Addressing the Customer’s Inquiry about Rate Q. What is the best way for a sales [...]

10 Steps to a More Productive F&I Process
September 1, 2002

10 Steps to a More Productive F&I Process Dealers frequently ask: “What is the process [...]

Extra Sales Without Spec. Fin. Dept.
September 1, 2002

Extra Sales Without Spec. Fin. Dept. The world of special finance does not require a [...]

Sharing Lender Insights
August 9, 2002

Sharing Lender Insights In June one of our F&I 20 group face-to-face meetings hosted a [...]

How does the F&I Manager see every customer?
August 1, 2002

How does the F&I Manager see every customer? Q. If the F&I manager is to [...]

Customer Service = Higher Profits
August 1, 2002

Customer Service = Higher Profits For today’s high tech, fast paced customers time is the [...]

Kelly’s Korner: Sending False Records to Lender
July 1, 2002

Kelly’s Korner: Sending False Records to Lender Q. What are some of the repercussions of [...]

Passing the Buck: Pay Plan Pitfalls
June 10, 2002

Passing the Buck: Pay Plan Pitfalls The fastest way to create unhappy employees is to [...]