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Customer Care In The Red Zone Today’s customers are conscientious consumers. They are well-informed about [...]
Why F&I? Even now our industry has some dealerships that either do not have a [...]
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Put It In Writing Q. Why do we need written job descriptions for sales positions? [...]
Who Is Your F&I Manager Working For? Follow the Money Recently, I discovered an arrangement [...]
Don’t Shoot The Messenger To their credit, many dealers express concern about compliance issues. Unfortunately, [...]
Follow The Money! The Problem Recently, I was at a dealership that discovered a huge [...]
Regulation Z Equals Disclosures Regulation Z / Truth in Lending is part of the Consumer [...]
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